Santoro Terms & Conditions
a) The “Company” means Santoro Ltd.
b) The “Purchaser” means a purchasing firm or customer whose Order is accepted by The Company.
c) The “Goods” means the goods which are the subject of the Order whatever their description.
2) HANDLING/CARRIAGE CHARGES
All prices exclusive of VAT.
a) UK Delivery
Minimum Order Value is £250
Carriage paid on orders over £300 for mainland delivery
Delivery charge of £7.95 for all orders below carriage paid value
b) Europe Delivery
Minimum Order Value is €400
Carriage paid on orders over €500
Delivery charge of €50 for all orders below carriage paid value
c) USA/Canada Delivery
Minimum Order Value is $400
Carriage paid on orders over $750
Delivery charge of $50 for all orders below carriage paid value
d) ROW Delivery
Minimum Order Value is $400
Carriage paid on orders over $750
Delivery charge of $75 for all orders below carriage paid value
Collections may be made from The Company’s warehouse at: Farfield Park, Manvers, Rotherham, S63 5DB. At least
48 hours’ notice is required.
4) PAYMENT TERMS
Payment may be made electronically to one of our accounts:
Account Name: Santoro Ltd
Sort Code: 16-00-07
Account No: 10026491
Account Name: Santoro Ltd
Account No: 10061646
Account Name: Santoro Ltd
Account No: 00203231
Payment can also be made by credit or debit card (we accept all major credit and debit cards except Diners Club).
The Company will exercise its statutory right to claim interest and compensation for debt recovery costs under the
late payment legislation if The Company is not paid according to the agreed credit terms.
5) NEW ACCOUNTS
Initial order for a new account must be in excess of the carriage paid order value. Credit Accounts are opened at The
Company’s discretion. Customer information will be stored by The Company and credit information may be shared for
monitoring and administration purposes.
Only selected re-sellers are permitted to sell Santoro™ branded products on Amazon platforms. Please enquire
regarding authorisation to sell on Amazon prior to purchasing goods intended for this purpose. Authorised re-sellers
will be issued with an Authorisation to Sell on Amazon Letter by Santoro.
Orders are supplied on a Firm Sale basis only. Goods cannot be returned without written authorisation from SantoroLtd. Agreed returns should be sent to The Warehouse: Farfield Park, Manvers, Rotherham, S63 5DB, and marked
clearly with the Returns Authorisation Number. Packages not displaying this number will be returned to sender. To
qualify for credit, goods must be adequately packed and protected and received by The Company in a re-saleable
8) DAMAGED OR LOST GOODS
Any damaged or faulty goods must be notified in writing to us within 3 days of receipt, otherwise no liability will be
accepted. Non delivery of goods must be reported in writing within 14 days of receipt of invoice. Please always quote
our order number and your account number. The Company reserves the right to charge for handling/repackaging as
and when applicable.
No order or outstanding balances will be considered cancelled unless written notification is received from the
Purchaser prior to dispatch from The Company’s warehouse.
10) PRICES AND SPECIFICATION
Whilst endeavouring to maintain prices, The Company reserves the right to alter prices and/or specifications withoutnotice. The Company also reserves the right to add a surcharge when necessary, and to vary order quantities to
comply with pack quantities. All sizes and capacities quoted are approximate. If Santoro Ltd has insufficient stock to deliver the goods ordered by you, any sum debited by Santoro Ltd from your credit card will be re-credited to your account and Santoro Ltd will notify you by email. The refund will be made as soon as possible. Santoro Ltd will not be obliged to offer any additional compensation for disappointment suffered.
The ownership and title of The Goods, shall not pass to The Purchaser until payment in full has been received. Weconsider that all items supplied are sold on a “first in first out” basis - and therefore when claiming retention of title
the stock remaining will be from the most recent invoice(s).
a) The property of The Goods shall remain with The Company until The Purchaser has paid The Company in full for The
b) The Purchaser shall, until such a time as the property in The Goods has passed to him under paragraph (a) above,
hold The Goods as bailie for The Company and shall ensure that The Goods may be readily identified as the property
of The Company.
c) The Company may terminate The Purchasers powers of sale and use and may repossess the goods if:
i) any sums due to The Company in respect of The Goods supplied under these terms becomes due, or
ii) any sums due to The Company in respect of any goods supplied under any other terms becomes overdue, or
iii) if The Purchaser has as administrator, administrative receiver or liquidator appointed or such appears likely
in the reasonable opinion of The Company.
The Company, its employees and authorised agents shall be entitled to enter any of The Purchasers premises for such purpose.
13) PART SHIPMENT
Every effort is made to send complete orders. However, The Company reserves the right to make part shipment.
14) DELIVERY OF GOODS TO YOU
a) Santoro Ltd will deliver the goods ordered by you to the address you give Santoro Ltd for delivery at the time you make your order.
b) You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and Santoro Ltd will not be liable for their loss or destruction.
c) Any goods ordered via and/or for delivery to a 3rd party shopping/shipping solution are considered delivered when they are accepted at the given delivery address. Any damages/non-delivery past this point will be your responsibility, and you will need to discuss with the 3rd party shopping/shipping provider.
Except in respect of death or personal injury caused by the Company’s negligence the Company shall not be liable to
the Purchaser by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or
any duty at common law, or under the express terms of this agreement, for any loss of profit or any indirect, special or
consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company, its
servants or agents or otherwise) which arise out of or in connection with the provision of the Goods or their use by the
Purchaser, and the entire liability of the Company under or in connection with this agreement shall not exceed the
amount paid for the Goods by the Purchaser.
These conditions and all other express terms shall be governed and construed in accordance with the Laws of England
and shall be subject to the exclusive jurisdiction of the English Courts.
17) The Company may correct any typographical or other errors or omissions in any brochure, promotional literature,quotation or other document relating to the goods without any liability to the Purchaser.
18) These conditions (together with the Order) constitute the entire agreement between the parties, supersede any
previous agreement or understanding and may not be varied except in writing between the parties. All other terms
and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
19) No failure or delay by either party in exercising any of its rights under this agreement shall be deemed to be a waiver ofthat right, and no waiver by either party of any breach of the agreement by the other shall be considered as a waiver of
any subsequent breach of the same or any other provision.
20) If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in
part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not
The Santoro Ltd website is provided on an "as is" basis and makes no representations with respect to this site or its contents and disclaims all such representations. In addition, Santoro Ltd makes no representations about the accuracy, completeness, or suitability for any purpose of the information and graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Santoro Ltd arising from such inaccuracies or errors is expressly excluded.
Neither Santoro Ltd nor any of its employees will be liable for damages arising from the use of our web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Santoro Ltd reserves the right at any time to amend its prices without notice. All orders for products are subject to availability and Santoro Ltd reserves the right to refuse to supply to any individual or company for whatever reason.
All brand names, product names and titles and copyrights used in this site are trademarks or trade names or copyrights of their respective holders. No permission is given by Santoro Ltd in respect of the use of any such brand names, product names or titles or copyrights and such use may constitute an infringement of the holder's rights.
Any communication or material you transmit to the Web Site by electronic mail or otherwise, including any data, questions or answers, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by Santoro Ltd or its affiliates or licensed to others by Santoro Ltd or its affiliates for any purpose, including but not limited to product or service solicitations, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Santoro Ltd is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Web Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.
We advise that customers do not transmit credit card information via email and consequently any losses incurred or sustained by customers who transmit information by means of email or other internet link shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by Santoro Ltd. When using a public computer, it is essential that you sign out when you have finished shopping.
From time to time we may email special offers and newsletters to Santoro Shop account holders. Should you not wish to receive such emails please unsubscribe at any time, or amend your profile within your account page.
Copyright © 1985-2020 Santoro. All rights reserved.
All materials on this Web Site (the "Site"), and the Site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by the Santoro Group or its subsidiaries or affiliates, or used with permission of their owners. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide.
The name and mark SANTORO, the SANTORO bull logos, Gorjuss, Gorjuss logo, tutti cuti, jeli deli and all other Santoro -related marks depicted in this Site, whether registered or unregistered, are trademarks or service marks of SANTORO.
The materials contained in this Site are displayed for informational and promotional purposes only. This Site is solely for private, personal, and non-commercial use. You may download or copy materials in this Site solely for your personal non-commercial use. You do not obtain any right, title or interest in any material or software as a result of any such downloading or copying. You may not reproduce (except for your personal non-commercial use), publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of, this Site, any of the materials in this Site, or any related software. Any other use of materials on this Site, including reproduction for purposes other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Santoro, is strictly prohibited.
Santoro is the trademark of Santoro Ltd. All other trade marks, product names and company names or logos cited herein are the property of their respective owners.
Santoro Ltd. Registered in England: Acre House, 11-15 William Road, London. NW1 3ER.
Company Reg No. 0192 4562
VAT REg No. GB 429 560143